RESUME
Achievements & Highlights
CLIA Implementation in Clinics
Clinic Rebranding
Clinic Training plan execution
Developed and executed Customer Service Program for Clinic Services
Executed Leadership Development plan for CLS Senior Staff
Telemedicine Implementation
Created 5 year strategic plan and designed an efficient staffing model
Developed and implemented Mid-Level Program
Implemented N95 OSHA protocols in Clinics
Oversaw and approved revision of 100 P&Ps
Implemented Workers Comp Program including staff training and management throughout the Region
Decreased employee retention to less than 2%
Improved Occupational Medicine and Workers Compensation service line from 0 to 20% in less than 1 year
Opened three denovo clinics
Developed, managed and negotiated for an MSO network of over 40 Urgent Care clinics
Credentialing
Travel medicine
Multi-unit operations management
Managed over 300 direct reports
Can work and operate remotely
Multi-specialty group practice and ancillary service development
Increased Revenues and reduced denials
Education
Kaplan University
Master of Science in Management with a concentration in Management and Leadership
University of California, The Paul Merage School of Business, Irvine
Executive Development Program
University of Florida
Bachelor of Science, major in Public Relationships with minor in Communications
Other Achievements
Member, Urgent Care Association of America
Board Member, Los Alamitos Chamber of Commerce
Board member, Earthman Project
Speaker, Urgent Care Association of America
"Managed Care Contracting"
Volunteer, Long Beach Playhouse
Mentor for former employees
Adjunct Professor Kaplan University, Medical Office Management, Capstone, Associate of Arts Program, Medical Office Finance
Member, UCAOA Committees, Payer Relations and State Advocacy Liaison
Fremont College Advisory Board, Adjunct Professor - Medical Office Management
Past Board Member, Urgent Care Association of America
Negotiating and Motivational Teambuilding
Volunteer, Garage Theatre
Rotarian - Paul Harris Fellow
Core Competencies
Entrepreneurial Mindset
Relationship Management
Teamwork & Collaboration
Project Management
Communication & Mentoring
Strategic Planning
Urgent Care Expert
Identifying Revenue Streams
Business Development
Contract Negotiation & Credentialing
Clinic Startup
Network Development
Resource Management
EHR & Tech Proficiency
Anticipative Problem Solving
Implementation of Critical Business Initiatives